Frequently Asked Questions
Everything you need to know about our ethical diamonds and luxury service.
Are your diamonds ethically sourced?
Yes, all Carat Diamonds are ethically sourced and 100% conflict-free. We adhere to the Kimberley Process and prioritize partnerships with suppliers who maintain the highest environmental and social standards.
How long does shipping take?
We offer complimentary insured shipping on all orders. Standard delivery typically takes 3-5 business days, while custom-made engagement rings may require 2-3 weeks for production and delivery.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund or exchange. Please note that custom-engraved items are final sale.
Do you provide diamond certification?
Absolutely. Every loose diamond and center stone over 0.50 carats comes with a grading report from reputable laboratories such as the GIA or IGI, ensuring the quality and authenticity of your purchase.
Can I customize a piece of jewelry?
Yes, we specialize in bespoke designs. You can work with our master jewelers to select your preferred metal, setting, and diamond to create a unique piece that reflects your personal style.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For high-value purchases, we also offer secure bank wire transfers and flexible financing options through our partner providers.